F.A.Q.

 

Frequently asked questions

 

Common questions

   

 

Q:  What do we do?

 

A:  AJ's Studio & Camera Supplies specialises in providing sales and consultancy in quality new and used professional photographic equipment.

 

 

Q:  What products do we supply?

 

A:  We supply lighting from manufactures such as Profoto, Bowens, Elinchrom, Hensel, Kino Flo, Arri, Dedolight and many others such as Colorama, Osram, Tenba and much more.

 


Q:  If I don't see it on your site, does that mean you don't sell it?

A:  Not at all. If you can't find an item it may be that we haven't added it to our site yet. For anything you can't find on our site please contact us and we will see if we can supply it for you.

 

 

Q:  Are products eligible for bulk discounts?

 

A:  Items such as tape, compressed air, modelling lamps and other consumables are available with bulk discounts (please see individual listings). Custom bulk discounts for all other products are available offline (please contact us for a quote).

 

 

Q:  How long will it take to process my order?

 

A:  Orders that are placed before 12.30pm will be despatched the same day, but during busier periods some orders will be despatched the next working day (on agreement with the customer). If your order is urgent then please telephone us before placing your order and we will confirm if we can despatch the same day. All urgent orders can be despatched on a standard UK next day service, or before noon, before 10.30am and before 9.30am. These services are at cost and rates are available on request. Please note that these services vary on location and are for mainland UK only and are not possible for Ireland or UK Isles. Please see our 'Shipping and Delivery' policy here for more details.

 

 

Q:  Can you supply finance?

 

A:  Yes, please contact us to discuss the available options. We work closely with Photolease who are an independent finance company who have specialised in leasing equipment to the imaging industry for over twenty five years. Photolease have built a reputation based on integrity and a thorough understanding of the industry. Their desire to do business has helped aspiring photographers along their career paths, and large studios with digital capture, output and lighting installations. Further details can be found here.

 

 

Q:  Can I open a trade account with AJ's?

 

A:  Although we don't run accounts for individuals, accounts can be set up for large studios, government organisations and companies (on application only). Normally we ask that we take orders via the website or phone for a number of consecutive months to ascertain the level of business so as to work out your credit limit and payment terms. Please contact us for more information.

 

 

Q:  What's the difference between Profoto's RFi and OCF ranges?

 

A:  Profoto have designed 2 ranges of light shapers to benefit photographers who demand more from their studio and/or location work. The RFi (Recessed Front improved) range is a weightier, sturdy addition to any photographer's arsenal, whereas the OCF (Off-Camera Flash) light shapers are extra small, super portable and tailor-made for fast and easy on-location photography. Both are extremely well-constructed and have different advantages depending on your workflow, a given assignment and the flash heads you use.

 

Please note that OCF tools are only compatible with the B1 and B2, whilst the RFi tools are compatible with all Profoto heads.

 

 

Q:  Can I buy any colour of Colorama background paper?

 

A:  Yes, you can order any colour of Colorama background paper from AJ's. Please see individual listings, as certain colours are only available in certain sizes. Please also note that colours will sometimes be discontinued by the manufacturer without prior notice.

 

 

Have a question that isn't answered above? Then please don't hesitate to contact us by email or phone and we'll be happy to help!

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